Delivery & Payment Information

We can only accept payments from Visa & Amex cards, or via a bank transfer. Unfortunately we do not have the facility to accept Mastercard payments. 

Regrettably, due to rising costs and forever changing laws, we can now only ship within the United Kingdom.

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Delivery Costs:

All orders will be processed and dispatched within 24 hours (excluding Weekends and Bank Holidays).

Royal Mail 1st Class postage costs are £2.99 for all orders under the value of £20.

Royal Mail 2nd Class postage costs are £1.99 for all orders under the value of £20.

All orders equal to or over the value of £20.00 will qualify for FREE 1st class Royal Mail postage. 

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Estimated Delivery Times:

  1st Class Royal Mail:  1-2 Working days

 2nd Class Royal Mail:  2-3 Working days

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Lost or Damaged Goods: 

Compensation for loss will not be considered for any item that Royal Mail has not delivered or attempted to deliver until after 15 working days. After this time, we can offer a refund or replacement for any lost items. Please ensure your shipping address details are up to date and correct. The Drip Tip Store will not be held responsible for any lost parcels due to an incorrect address.

If you are not home to accept your order, and your parcel is returned to us, we will refund you for the drip tip(s) but we are unable to refund the postage costs.

Refunds or replacements will be sent after 15 working days if within the UK. Claims for damaged goods will require the customer to provide photo evidence of the damages to both the packaging and the goods before we can process your claim. A refund or replacement of the goods will be made on receipt of the photographic evidence.